naq88 Privacy Policy
Your personal information is completely safe with us — find out how naq88 keeps your data secure.
Introduction and Purpose
naq88 is a safe and reliable online casino and betting platform operating for players in Bangladesh. This Privacy Policy ("Policy") describes how naq88 collects, uses, stores and protects your personal information.
By accessing our website naq88.cam or creating an account, you are agreeing to the terms of this Policy. We treat your privacy with the utmost importance and your information is never disclosed to third parties without authorisation.
Please read this Policy carefully. If you have any questions, contact us directly.
What Information We Collect
2.1 Registration and Account Information
When you create an account at naq88, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only users aged 21 and above may register)
- Valid email address
- Mobile number (for verifying bKash, Nagad or Rocket transactions)
- Password (stored in encrypted form)
- National ID card or passport details (required during the KYC process if applicable)
2.2 Transaction and Financial Information
To facilitate deposits and withdrawals, we process the following financial information:
- Payment method details (bKash, Nagad, Rocket mobile banking numbers)
- Transaction history, amounts and dates
- Deposit and withdrawal requests
- Records of bonus and promotion usage
We do not directly store your bank card or bank account details.
2.3 Technical and Device Information
Information collected automatically when you use our platform:
- IP address and approximate location
- Browser type, version and operating system
- Device type (mobile, tablet, desktop)
- Session duration and page visit history
- Information obtained from cookies and similar tracking technologies
- Referral source (where you came from before reaching our site)
2.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we collect:
- Game play history and bet details
- Win and loss records
- Session times and gaming patterns
- Voluntarily set limits and break settings
Purpose of Information Use
naq88 uses collected information only for lawful and specific purposes. We never sell your information or provide it to third parties without authorisation.
Service Delivery
Your information is used to manage your account, process transactions, provide gaming access and ensure all platform features function properly.
Security and Verification
Information is used to prevent fraud, verify identity, confirm age and maintain account security.
Customer Support
Information is used to resolve your questions and issues, provide effective assistance via live chat and handle complaints.
Responsible Gaming
Information is used to monitor your gaming patterns, identify the risk of excessive play and provide timely support.
Promotions and Bonuses
Information is used to send you relevant offers, bonuses and promotions based on your preferences. You can opt out of these communications at any time.
Platform Improvement
Information is used to analyse website performance, improve service quality and add new features.
Cookie Policy
The naq88 website uses cookies and similar technologies. Cookies are small text files stored in your browser. They help improve your browsing experience.
4.1 Types of Cookies We Use
- Essential Cookies: These are necessary for the basic operation of the website. They are used to maintain login sessions, ensure security and remember preferences.
- Functional Cookies: These cookies are used for your language preferences, gaming settings and personalised experience.
- Analytics Cookies: Used to analyse website traffic and user behaviour, which helps improve service quality.
4.2 Cookie Controls
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some website features to stop working properly.
Information Disclosure and Sharing
naq88 does not sell, rent or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
The minimum necessary information is shared with trusted technology partners for the purpose of delivering core services such as payment processing, cybersecurity, data analytics and customer support. These partners are required to comply with our privacy standards.
5.2 Legal Obligations
We may disclose information when required to do so under a court order, direction from a regulatory authority or applicable law. In such cases we will provide only the minimum information necessary.
5.3 Fraud Prevention
Information may be shared with relevant authorities to address online scams, money laundering and fraud. This is done in the interest of protecting you and other users.
5.4 With Your Consent
Beyond the cases listed above, no personal information will be provided to any third party without your explicit consent.
Data Security Measures
naq88 follows industry-standard technologies and practices to protect your information. Our security measures include:
SSL Encryption
All data transfers are protected by 256-bit SSL encryption
Firewall Protection
Advanced firewalls and intrusion detection systems
Two-Factor Verification
An additional layer of security for account access
Regular Audits
Regular review and updates of security measures
No method on the internet is completely secure. We make every effort, but it is not possible to guarantee perfect data security. We are committed to taking prompt action and notifying you in the event of any security breach.
Data Retention Period
naq88 retains your personal information only for as long as necessary. We consider the following factors when determining the retention period:
- Active Accounts: All relevant information is retained for as long as your account remains active.
- Closed Accounts: After an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
- Financial Transaction Records: Transaction records may be kept for an extended period under anti-money laundering and fraud prevention laws.
- Consent Information: Age verification and KYC documents are retained in accordance with legal requirements.
Once the specified period has ended or the information is no longer needed, we securely delete or anonymise it.
Your Rights
As a naq88 user, you have the following rights over your personal information:
8.1 Right to Access Information
You may request a copy of the information we hold about you at any time. We will provide it within a reasonable timeframe.
8.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request a correction. This can be done through account settings or by contacting the customer support team.
8.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, this may not be possible where there are legal obligations or ongoing disputes.
8.4 Right to Opt Out of Promotional Communications
You may stop receiving marketing emails or messages at any time. This can easily be done through account settings or by contacting customer support directly.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact our customer support team via live chat or email. We will respond within a reasonable timeframe from the date we receive your request.
Protection of Minors
naq88 provides services only to users aged 21 and above. We do not intentionally collect any information from minors.
We verify age during the registration process. If we become aware for any reason that a minor has created an account, we will immediately close that account and delete all associated information.
If you suspect that a minor is using our platform, please notify our customer support team immediately.
Changes to the Privacy Policy
naq88 may update this Privacy Policy from time to time. Changes may be made due to service improvements, legal changes or updates to security standards.
For significant changes, we will notify you via your registered email or through a notice when you log in to the platform. Continued use of the site after any changes will be taken as your acceptance of the updated Policy.
The "Last updated" date at the top of this page always indicates when the current version came into effect.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the following:
Live Chat Support: Available 24/7 in Bengali — log in directly on the website
Email: [email protected]
When contacting us by email, writing "Privacy Policy Request" in your subject line will help us respond more quickly.
Our goal is to answer all your privacy-related questions promptly and effectively. Your trust is of the utmost importance to us.